Frequently Asked Questions (FAQ) Page

  1. How long are shipping times?

Your products will ship within 1 to 7 days of your order, and then take up to 15 to 25 days to reach your doorstep. Each product at Rebottle has an estimated delivery time that you can find in the product description. You may refer to our shipping info.


  1. What's your return policy?

If your product is... 1) Damaged 2) Wrong 3) Missing or 4) Others

Instead of returning items, you can contact us at Rebottle.Shop@gmail.com for a full refund within 15 days of receiving the product. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint.

So, just tell us what went wrong, send along a picture or video, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Rebottle.Shop@gmail.com.


  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us at Rebottle.Shop@gmail.com and we’ll give you a refund. You won’t be asked to ship the product back to us. 


  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

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